Help Desk Technician
Grand River Aseptic Manufacturing · Grand Rapids, Michigan, US
Description Agility, Impact, Methodology. Do you exhibit these values and wish to be around others that do too? Do you thrive in fast-paced environments wher...
Job description
Description Agility, Impact, Methodology. Do you exhibit these values and wish to be around others that do too? Do you thrive in fast-paced environments where agility, adaptability, and high standards go hand in hand? Are you driven to make a meaningful impact, whether through your work, your support of others, or your commitment to your community? Are you motivated by a disciplined, science-based approach that ensures consistent excellence, safety, and integrity in everything you do? If these statements resonate with you, Grand River Aseptic Manufacturing (GRAM) welcomes you to apply to join our community of dedicated individuals improving lives every day! Overview of this Position: The Help Desk Technician will handle triage and first attempt resolution of submitted Help Desk tickets, escalating tickets to other members of the IT Department as needed. Non-Negotiable Requirements: - Associates or bachelor’s degree in Computer Science or comparable work experience. - Proficient computer skills in Microsoft Word, Excel, and Outlook. - Must have a general understanding of how a computer functions and the inter-relationships between the major computer hardware components and the overl...