Inventory Technician II

Job description

Key Deliverables by Level Field Services Technician II(Lead Single Man Sites) Independently manage onsite IT support at single-person or lead-assigned locations Serve as the primary contact for end-user technical needs Own AV/conference room setup, maintenance, and issue resolution Execute full lifecycle support: imaging, deployment, recovery, e-waste Oversee inventory reconciliation and tool usage Prioritize and resolve tickets aligned to SLA targets Identify recurring issues and suggest process improvements Provide informal mentorship and support to visiting or junior technicians Uphold Astreya’s quality and service standards through professional communication and client interaction Essential Duties and Responsibilities (All Levels): End-User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high-quality, customer-focused service experience in a timely manner. Ticket Management: Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresol...