Driver Partner Experience Executive

Job description

Your role at Veezu: As a Driver Partner Experience Executive, you will be responsible for the day-to-day interaction with Driver Partners, working closely with Veezu Services and Veezu Assist and using the Driver Partner Portal as the primary communication tool. Reporting into the Regional Driver Partner Experience Manager, you will be expected to ensure a high level of efficiency and compliance is maintained and executed correctly at all times in line with our Group policies and processes. Who are Veezu?: Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more! What you’ll do: RESPONSIBILITIES (DRIVER PARTNER INTERACTION) Champion a “best customer service approach” to Driver Partners. Adhere to and execute the Driver Partner (DP) set up procedure for all new DPs, complying with local authority licensing requirements. Follow and execute the process of temporarily disabling DPs if required by VSL. Follow and execute the DP dis-engagement process. Assist DPs in completing all relevant lice...