Customer Support Specialist

Job description

Company Description About the Business Division: RotaMaster is at the forefront of software development, crafting high-quality applications. Our team is dedicated to pushing the boundaries of what's possible, creating solutions that enhance user experiences and drive business success. RotaMaster is looking for an enthusiastic and dependable Customer Support Specialist to join our team. Job Description: What you’ll be doing: - Engaging with new & existing customers across email, phone, & video, including webinars & virtual support sessions as needed. - Taking ownership of customer issues from initial contact to resolution, keeping customers updated throughout, ensuring everything is documented clearly - Troubleshooting system issues, navigating unique ways of working, & collaborating with internal teams where needed to find the right solution - Building strong relationships with customers by being approachable, reliable, & genuinely helpful - Develop a deep level of expertise on RotaMaster’s capabilities & features, staying informed as the product & health & care industries evolve - Working closely with implementation, product, & technical teams to improve the overall customer exper...