Program Manager (Account Management)

Job description

Responsibilities Peraton is seeking a Program Manager to serve as a leader with overall responsibility for account service delivery and customer mission success. This position is hybrid in Harrisburg, PA. Day to Day Roles and Responsibilities: - Responsible for the day-to-day delivery of Services provided and management of incidents. - Serves as a single point of contact with authority over, and accountability for, the Services delivery responsibilities and actions taken or to be taken under the customer agreement. - Will have overall responsibility for managing and coordinating the delivery of the Services, including for customer satisfaction and Service Level attainment. - Serves as the primary point of accountability in dealing with Services delivery under the Agreement, or delegates to other personnel to act as points of contact with the customer with respect to specifically identified subject matter or areas. - Makes decisions with respect to actions to be taken by Supplier in the ordinary course of day-to-day performance of the Services and management of the customer account in accordance with the agreement. - Meets regularly with customer representatives at customer faciliti...