Supervisor Table Games Part-Time

Job description

Summary: Lead table games dealers to maintain the integrity of assigned games and personnel. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: - Smile, display energy and open body language - Proactively greet team members and guests, initiating interaction to provide service - Always use a positive parting remark to end the conversation Qualifications: - Monitors and supervises all assigned gaming areas. - Opens and closes table games in assigned area verifying count as provided by the dealer. - Inspects card decks prior to play. - Tracks and records player buy-ins, wins, losses and bet amounts. - Monitors bets and payouts and corrects as needed. - Supervises player tracking process. - Initiates and verifies fills to tables. - Investigates and resolves guest complaints or concerns in accordance with standard procedures. - Maintains security of all games. - Responds calmly and makes rational decisions when handling guest issues. - Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the s...