Junior Desktop Support Technician

Job description

Junior Desktop Support Technician Position Summary: The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic troubleshooting of desktop and laptop computers, peripherals, and standard business applications. This role is ideal for individuals early in their IT career who are looking to gain hands-on experience in a structured support environment while following documented processes, security standards, and service-level expectations. This position focuses on Level 1 desktop support , device deployment, and user assistance, with escalation paths to senior technicians as needed Key Responsibilities: End-User Support: - Provide first-level support for desktops, laptops, monitors, printers, and peripherals - Assist users with login issues, basic software functionality, and device connectivity - Deliver professional, courteous customer service during onsite or desk-side support - Support device handoffs, new-hire setups, and workstation moves Hardware & Software Support: - Install, configure, and replace computer hardware and peripheral components - Install, uninstall, and update approved software and dri...