General Manager, Services ANZ

Job description

Job Description Summary The Services General Manager (GM) is responsible for functional support of the Service organization, managing the complex customer service business through leadership & development of the team. In addition, this role will drive the Solutions business through collaboration with the commercial organization. The GM will create a culture to achieve customer loyalty. Job Description: Key Responsibilities Include: - Setting the agenda, initiatives, and culture in the service organisation to help ensure that financial, employee, and customer goals are met or exceeded in the region - Establishes and fosters enterprise-wide customer relationships that have significant impact on the financial and customer health of the organisation - Accountable for positive leadership of direct reports and entire Service organisation to include ongoing direction, coaching, and career development - Drives business results and manages customer relationships within area of responsibility - Owns operational processes (Preventative Maintenance (PM) completion, Overtime management, Non-contract Revenue, Field Engineer Tool utilization) - Leads and cultivates a culture in line with the GE L...