Field Entitlement Enrollment Team Lead

Job description

The Retention Advocate Team Lead oversees the activities of the Sr Retention Advocate team who are responsible to provide Healthfirst members support in obtaining financial entitlements for which they are eligible. This enables members to maintain the highest level of independence both at home and within their communities. The SRA team provides education within our lines of business, assists our members in applying and continuous follow up to eligibility. They are responsible for a longer cycle of work. Healthfirst has a paperless work environment requiring daily hands-on administration of multiple proprietary and packaged electronic databases including security requirement tools such as encryption. These systems include, but are not limited to, Salesforce, Trucare, Outlook, MS Office, e|fax, Interaction Client, VoIP, Virtual Work Platforms (using VPN), and scanning. Duties & Responsibilities: - Supervises Retention Advocates- This includes observing staff in the field (travel within NYC, Westchester and Nassau counties) and conducting customer phone audits to ensure all activities are completed in accordance with Company protocols and State regulations - Coordinates a synchronized...