Helpdesk Specialist

Job description

Responsibilities & Qualifications RESPONSIBILITIES: - Assist the Senior Technical IT Support Specialist, providing helpdesk support in the effort to keep systems functioning as required - Installation, configuration, maintenance and troubleshooting for all users of the DTRIAC systems - Install, configure, maintain, and troubleshoot computer peripherals - Provide high-level technical assistance and customer support in the operations and maintenance of data systems. - Must be able to lift 50 lbs. - Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction REQUIRED QUALIFICATIONS: Active US DoD Top Secret Clearance. Experience: HS 2-4 years, BS 1-2 Years, MS 0-1 years - 8570 IAT II level certification, i.e. active Security + CE Overview: We are seeking a Help Desk Specialist to provide technical support for our customer Defense Threat Reduction Agency (DTRA) in Alburquerque, NM. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – th...