Service Delivery Manager

Job description

Company Description SGS is the world’s leading Inspection, Verification, Testing and Certification company, with over 98,000 employees in 2,600 locations around the world. We deliver solutions to a wide range of key sectors and industries in Ireland; our solutions support Government agencies and enterprises in dynamic sectors such as Transport, Trade and Life Sciences, to help organisations and consumers to stay compliant and safe. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability. Job Description: Role Purpose: The Service Delivery Manager will act as the primary point of contact for the Commission for Regulation of Utilities (CRU), ensuring all reporting requirements, queries, and contractual obligations are met. The role is focused on coordination, communication, stakeholder management, and service oversight. The Manager will work closely with internal departments to ensure CRU-driven tasks, requests, and escalations are handled promptly and accurately. The role requires strong organisational, communication, and leadership skills to maintain excellent service standards and ensure compliance within a regulated environmen...