Parts Counter Associate - Heavy Equipment Dealership

Job description

Description Department: Parts Department Reports To: Director of Parts Location: San Antonio, TX Job Overview: Cisco Equipment Rentals is seeking an experienced and customer-focused Parts Counter Associate to join our team. This role is responsible for assisting customers and technicians with parts inquiries, sales, and inventory management for heavy equipment. The ideal candidate will have a strong understanding of equipment parts and a commitment to delivering excellent service. Key Responsibilities: Customer Service: - Assist walk-in and call-in customers with parts inquiries and purchases. - Provide expert guidance on parts compatibility and availability. - Ensure a high level of customer satisfaction by addressing needs promptly and professionally. Parts Sales: - Promote and sell parts and accessories to customers and technicians. - Identify opportunities to upsell or cross-sell parts and services. - Process customer orders accurately and efficiently, including quotes, invoices, and payments. Inventory Management: - Maintain an organized and accurate parts inventory. - Conduct regular inventory counts and assist with stock replenishment. - Monitor parts usage trends and provid...