Data Center Operator I (3rd Shift)

Job description

Data Center Operator I provides support, service, incident and problem management to ensure performance and availability of SLA/OLA's are being met. Assists to ensure maximum computer operations effectiveness, quality of work, reliable data communications service, and data security. You will be working to assist with monitoring, support, and tracking for all enterprise operational systems, corresponding software, operating systems, and peripherals. This role is Sunday-Thursday 11:15 PM to 8:00 AM. During your training, you will rotate through all shifts. Your role and impact: Here's a glimpse of your responsibilities and the meaningful impact you'll create as the Data Center Operator I: - Monitor all console activity for hardware or software error messages - Monitor all operational job queues - Monitor for when connectivity issues arise with clients, both internal/external in both the mainframe and distributed environments - Respond according to service levels to requests which initiate the Incident Management processes - Responds to all alerts in a timely manner - Conduct systems support activities, such as network and server monitoring, mainframe monitoring, troubleshooting, esca...