Jnr MI Developer

Job description

Overview Jnr MI Developer (Entry Level): Salary: R25,000 - R35,000 depending on experience / qualifications Location: Home based: Department: WFM and MI: Reports to : Director of Business Insights Contract: Permanent: Closing date: (TBC): Job Overview: The role of the Jnr MI & Data Developer is to provide support to our Lead Developers with data, reporting and insight that supports both the creation of robust resource plans and effective performance management within the Operation. This support to the operational team will largely be driven through the production of bespoke data, insight and analysis. This insight, delivered to senior stakeholders, will be used to improve forecasting, eliminate process inefficiencies and maximise the output and success of the planning and operational teams. The support to our call centres and operations is through daily and weekly reporting at a client/site level on operational performance including; This is a key role in being able to highlight areas of opportunity within the performance of the team as a whole by providing agreed KPI’s in a timely manner with supporting commentary and insight. - Call queue performance - Staffing and adherence perf...