Ancillary Services Administrative Support Specialist

Job description

Description Company Overview: Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board-certified urologists, most of whom are fellowship-trained, nationally recognized, awarded, and published. Working in a team-based environment, our mission is to help patients optimize their urological health. Job Overview: The Ancillary Services Administrative Support Specialist at Urology of Virginia responsibilities include coordinating scheduling, obtaining authorizations, and tracking diagnostic imaging procedures. This role also supports patient call-backs, manages high-volume phone communications efficiently, and ensures timely retrieval and accurate abstraction of imaging results into the electronic medical record (EMR) system. Additional duties include performing a variety of administrative tasks and delivering exceptional customer service, all while maintaining strict compliance with HIPAA and Corporate Compliance guidelines. Duties and Responsibilities: o Schedule imaging at patient/physician preferred facility, if future order, utilize syst...