Client Loyalty Specialist

Job description

Overview Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. Our team serves as a source of courage during clients’ most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience. This position has an expected start date of 6/29/2026. This is a full-time remote role (40hrs/week) 9 AM – 10 PM EST local time. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. Responsibilities: - Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels - Build quick rapport with clients and apply both persuasive rebuttal skills and problem-s...