Customer Service Lead

Job description

About NetVendor NetVendor is a leading B2B SaaS company specializing in vendor compliance, maintenance management, and property management solutions. Our platform helps property management companies (PMCs) streamline vendor credentialing, mitigate risk, and optimize maintenance workflows. By integrating compliance and maintenance automation, we enable PMCs to improve operational efficiency, reduce costs, and ensure regulatory adherence. Who We're Looking For: The Customer Service Lead provides daily direction and communication to Customer Service Representatives and helps to manage the workload for the whole team. They are responsible for leading the team by training, counseling, and problem solving. We are looking for someone to join us on-site in our Tualatin office. The ideal candidate will have at least one year of experience in customer service at NetVendor, though we are willing to consider less if the fit is right. Responsibilities: - Provide real-time support and guidance to Customer Service Representatives during their calls or interactions. - Handle escalated customer inquiries and issues at the supervisor level, ensuring prompt and professional resolution. - Manage admin...