Business Process Manager

Job description

Business Process Manager 📍 Barcelona, Spain or Berlin, Germany | Office-first setup About the team: The Business Architecture team sits at the heart of SumUp’s Global Operations, ensuring that our processes, systems and ways of working scale effectively as we grow. We connect strategy with execution, designing and governing workflows that power consistent, high-quality customer experiences across markets. As a Business Process Manager, you’ll play a key role in shaping how operations run end-to-end. You’ll work across teams to bring structure to complexity, turning data, insights, and system understanding into scalable process solutions. This is an opportunity to step into a high-impact role where you’ll not only improve processes, but also help define how process excellence and governance are built at scale. What you’ll do: You’ll be great for this role if - Own and lead end-to-end process improvement initiatives, from scoping to implementation and monitoring - Map and optimise business processes using BPMN, identifying inefficiencies and evaluating changes - Analyse multi-source data to uncover root causes and translate insights into actionable recommendations - Define business r...