Intake Receptionist
The Orthopaedic Institute · Gainesville, Florida, US
Description JOB OVERVIEW: The Intake Receptionist role is responsible for greeting all patients and visitors to the practice at front desk and/or on the phon...
Job description
Description JOB OVERVIEW: The Intake Receptionist role is responsible for greeting all patients and visitors to the practice at front desk and/or on the phone. ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO: - Greets visitors entering the practice and directs or escorts them to specific destinations. Ensures that reception area is presentable for visitors, as necessary. - Performs timely assessment of individual needs and provides prompt response with appropriate resources. - Completes patient intake screening including obtaining and documenting all needing information for all appointments. - Checks patients in for appointments and communicates any expected delays in physician clinics. - Answer, screen and forward incoming phone calls, providing information and taking messages. - Using discretion and independent judgment in handling patent complaints received documents and forwards to appropriate administrative staff. - Other duties as assigned QUALIFICATIONS/LICENSE: None EDUCATION: High School Diploma or equivalent EXPERIENCE: Minimum one year customer service experience preferred but not required SKILLS: - Excellent customer service skills. - Comfortable working in fast pac...