Technical Support Engineer

Job description

The Basics: At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager. As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging. What You’ll Do: Assisting customers by: - Triaging inbound support cases - Solving customer support cases - Working with other Support Engineers to assist with their assigned cases - Answering customer questions in the Tanium community site Improve customer experience by: - Documenting best practices - Tracking activity, documenting root cause, and reporting - Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area - Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience We’re Looking For: E...