Analyst Business Support, HCM

Job description

The Opportunity Reporting to the Manager HCM Applications Support, the Business Support Analyst (BSA), HCM will provide business analysis and process support in the configuration and management of our Oracle Human Capital Management (HCM) Cloud system. The incumbent will be responsible for ensuring that our HCM business processes are functioning as expected, meeting business requirements and all end-user needs. The BSA will provide daily subject matter expertise support to the business teams combined with responsibility for defined weekly, monthly, annual, and ad hoc routines. The incumbent will be a strong and valued business partner to the business owners of our HCM platform, the HCM business teams (including, but not limited to, Payroll, Benefits, Human Resources, Absence Management, Oracle Learn, and Oracle Recruitment Cloud), and to the Information Systems HCM (technology) team. The BSA possesses a superior customer service mindset. Equally important is adherence to Chartwell controls, policies, and procedures. Key Accountabilities: Operational Management: - Coordinate and execute regression testing for periodic patching of cloud platforms ensuring configuration consistency. -...