Equipment Setup Specialist I

Job description

Job Summary The Equipment Setup Specialist is responsible for providing the required information for a successful setup of equipment over the phone. In addition to answering any product-related questions and setting expectations for the customer’s future needs with Inogen. While ensuring they follow all applicable compliance/regulatory processes and Inogen policies. Including verifying required patient files are within database systems. Equipment Setup Specialist – Level I Equipment Setup Specialist – Level II In addition to items listed for Equipment Setup Specialist I, the Equipment Setup Specialist II may also be responsible for the following. - Ensures Imogen’s compliance with all state and federal regulations. - Setting expectations for new cash and rental customers. - Ensures all required documents are accounted for prior to closing the case. - Provide timely and professional follow up with patients and customers to meet team service level expectations. - Maintain regular and punctual attendance. - Adhere to key performance metrics. - Understand and adhere to company and departmental policies and procedures, including and not limited to QA forms, SOPs, Wis, and safety and sec...