Dispatcher and Customer Service Representative
Benjamin Franklin Plumbing · Grand Rapids, Michigan, US
Responsive recruiter Benefits: - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Free food & snacks - Health insurance...
Job description
Responsive recruiter Benefits: This role is ideal for someone who is positive and enjoys wearing multiple hats and where organization and detail are in their DNA. In this role you will balance booking calls with exceptional customer service and marketing duties. This individual should be self-motivated and able switch gears quickly, book every call, taking on any task in front of them with enthusiasm. If you are a go-getter and thrive in a dynamic growing environment, then this position is for you! Job Summary: This position combines customer service and light marketing responsibilities. Key duties include: You will report to the Operations Manager, which will provide structure and guidance, while also offering you the autonomy to manage your role independently. - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Free food & snacks - Health insurance - Opportunity for advancement - Paid time off - Savings bank - Training & development - Vision insurance - Wellness resources - Customer Service: Answering and making calls, scheduling appointments, and ensuring customer satisfaction. Ability to sell on the phone to support customers’ needs - Market...