Guest Services Representative

Job description

Rick Hendrick BMW Charleston Location: 1518 Savannah Hwy, Charleston, South Carolina 29407 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. - Performs opening and closing Guest Services procedures. - Answers incoming phone calls in a courteous, prompt, and professional manager. - Directs phone calls to the appropriate person - Takes accurate messages. - Directs customers to the appropriate person or department. - Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. - Tracks and filters all incoming calls and takes messages. - Communicates ef...