Network Engineer – University Placement Year

Job description

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service. Key responsibilities for this job: - First line support handling customer enquiries and support issues using our ticketing system - Proactive network monitoring of alarms and traps for our customers via our monitoring tools - Troubleshooting circuit faults and working with carriers to achieve fault resolution - Driving fault resolution to ensure SLA’s are not breached - Ensure issues are...