Aftersales Services Engineer - Commercial Vehicle, Passenger Car, Off-Highway

Job description

Req ID 85733 | Istanbul, Türkiye, ZF Services Türk San. ve Tic. A.Ş.: Aftersales Services Engineer - Commercial Vehicle, Passenger Car, Off-Highway We are strengthening our team in Customer Service at our location in Istanbul/Sultanbeyli.: What you can look forward to as Aftersales Services Engineer: - Deliver ongoing technical support to authorized service centres and OEM’s - Analyse technical reports from authorized services and OEMs, provide technical guidance to services in collaboration with internal technical support teams - Communicate with customers based on headquarters feedback and reports received - Support joint technical projects with customers - Coordinate logistics for part shipments and returns of defective products - To follow up on warranty-related matters together with the warranty department and support the process of obtaining warranty approvals from related headquarter units - Install diagnostic devices, perform software updates, and manage related customer interactions - Coordinate and monitor external service technicians when needed Your profile as Aftersales Services Engineer: - University degree in Engineering or a related technical field - At least 5 year...