Graduate Customer Operations Specialist – German Speaker

Job description

Graduate Customer Operations Specialist – German Speaker Description -: The Customer Operations Specialist works within a European, multicultural and fast moving business environment, supporting the HP Customers and Sales Force, within the area of order fulfillment. He/ she is located in a central order management team and has a wide variety of responsibilities: Key Responsibilities 1. Backlog Accountability 2. Financial & Revenue Management 3. Communication & End‑to‑End Coordination - Own and manage the customer and partner order backlog, ensuring timely delivery within agreed SLAs and business priorities. - Monitor order and backlog management tools daily, proactively identifying delays and taking corrective actions. - Provide accurate and timely backlog analysis and status reports to customers and account teams. - Manage claims, exceptions, special requests, and customer change requests in line with agreed processes and policies. - Ensure orders are correctly invoiced and closed in internal systems, triggering billing actions or providing justification where required. - Minimize field inventory exposure through continuous review and escalation. - Proactively manage and resolve f...