Service Representative Off-Site IV

Job description

Make a difference. As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction. In this role you will: - Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives. - Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance - Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise - May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations - Update knowledge of products through self-study and attending product training classes - Train new or less experienced representatives - Assist in developing the orientation program for new employees What you bring to the table: Work Shift and Hours:...