Customer Experience Coordinator

Job description

Step into a future fueled by innovation, sustainability and purpose. At our Fortune 1000 diversified energy company, we’re not just shaping a cleaner energy future, we’re building a workplace where you can thrive. Join a team that values community, flexibility and growth, and enjoy competitive pay, comprehensive benefits and a culture that supports your personal and professional development. Let’s energize the future together. NJR Home Services, a subsidiary of New Jersey Resources, is seeking a Customer Experience Coordinator to respond promptly and professionally to customer requests for NJR Home Services. Deliver a seamless, personalized experience in every interaction- building satisfaction and fostering long-term customer loyalty. Major Responsibilities: - Respond promptly to customer inquiries and service requests submitted through the company website. - Advise customers on comfort plans, ensures customers are informed and supported through the process. - Schedule appointments for outside sales representatives and follow-up on existing leads. - Support outside sales representatives with financing and rebates. - Conduct outbound calls to gather customer feedback following inst...