Customer Service Representative

Job description

At Pratt Industries, where we believe in unboxing your best life, you will be joining a team committed to sustainable solutions in a supportive and innovative environment. As customer service, you become an integral part of our vision to lead in providing sustainable packaging solutions that protect and transport creativity and craftsmanship. Your work here contributes significantly towards our mission of driving efficiency and excellence. DUTIES AND RESPONSIBILITIES: - Take customer orders either directly from customers or sales representatives. - Place orders on a timely basis for purchases of materials and supplies to be used in production. - Process billing. - Handle customer complaints, questions, and follow-up with appropriate internal personnel as required. - Maintain customer files. - Process new items. - Process purchase orders. - Coordinate accounting credits. - Record and distribute customer order changes. - Fax confirmations to customers - Assist sales personnel as appropriate and assist in generating supplemental sales. - Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per cus...