Front Office Manager

Job description

YOUR MISSION (The Job Description) The Front Office Manager will be responsible for maintaining knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the property's daily operation. The Front Office Manager will play an important role in directing, coordinating, and overseeing the daily operations of Front Office. The Front Office Manager will assist, and report to, the Executive Director of Hotel Operations in the administration and operation of the department. Qualifications: THE NITTY-GRITTY (The Essential Job Duties) Including but not limited to: WHAT IT TAKES (The Qualities We Look For) - Monitor daily front office operations to ensure strict adherence to established standards and procedures. - Recruit, train, and mentor teammates to exceed department objectives through active performance management. - Manage administrative workflows, including weekly payroll, attendance, and PTO requests for the front office team. - Coordinate staff schedules to optimize coverage across all operational areas. - Resolve guest feedback and complex challenges promptly to maintain high service satisfaction. - Develop and maintain departmental guest se...