Field Technician/Help Desk Engineer (Hybrid)

Job description

At Bit By Bit , we’ve been helping organizations thrive since 1987. Originally founded as a database application development and networking company, we’ve grown into a full-service IT firm and a recognized leader in delivering reliable, cost-effective managed IT services across the Tri-State area. Our team specializes in building and managing solutions that solve critical business challenges . With a unique blend of business technology expertise, certified technicians, and proven processes , we provide our clients with tailored IT solutions that improve productivity, streamline communications, and reduce costs. Beyond technology, our culture is rooted in humility and curiosity , and our vision is simple: to help untangle people and process challenges so businesses can move forward with confidence. We are seeking a technically skilled and customer-focused IT Support Engineer / Field Technician to join our team. This is a full-time role based in Boston , with on-site presence required 3–5 days per week and field work as needed. Key Responsibilities: - Provide hands-on technical support of client systems during field visits or dispatches. - Troubleshoot hardware, software, Windows, Ma...