Bilingual Unauthorized Disputes Investigations Specialist

Job description

- Investigate and resolve EFT cases, ensuring Reg. E compliance - Ability to review and analyze bank archival records, public records, and non-public records - Interview customers to obtain additional or clarifying information - Contact merchants to obtain necessary information to investigate disputed transactions - Properly handle customer inquiries regarding an existing or previous dispute - Request chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation - Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability - Properly submit requests to escalate chargebacks for Pre-Arbitration - Write detailed and concise notes to justify case decisions - Meet daily deadlines and goals - Perform assigned tasks in accordance with regulations, company policies and procedures - Regular and predictable attendance and punctuality - Other duties as assigned Physical Requirements: *Position level dependent upon experience FCBI is an equal opportunity employer. - Must be able to remain in a sitting stationary position for extended period...