IT Support Agent (with German)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: You will serve as the first point of contact for users experiencing technical issues, providing support via phone, chat and e‑mail. You will diagnose and resolve basic IT incidents, guide users through solutions and ensure their continuous access to applications, systems and devices. When needed, you will collaborate with more advanced support lines to secure efficient and timely problem resolution. Your tasks: - Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents. - Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools. - Guide end users clearly and effectively through problem‑solving steps to restore their system or application functi...