Head of Order to Serve GSA MCO (all genders)

Job description

About the Role The Head of Order to Serve GSA MCO leads country-level Order to Serve (O2S) operations within Sanofi's Global Finance Services (GFS) / Business Operations organization. GFS provides end-to-end services globally, covering Order to Cash (O2C), Customer-Invoicing-to-Cash (CI2C), and Account-To-Report (A2R) service lines, plus Global Centers of Excellence and Global Hubs. This role oversees the progressive expansion from CI2C to a fully integrated end-to-end O2C process, serving as the single point of contact between local teams, Budapest Hub, Supply Chain, and business stakeholders across GSA MCO (domestic, export & intercompany flows). Key Responsibilities: Service Delivery & Operations: Oversee end-to-end O2S services: Customer Master Data (incl. pricing & commercial conditions), Order Management, and Customer Contact Management (claims & disputes) Monitor operational KPIs (OTIF, DSO, working capital, customer satisfaction) and drive continuous improvement Provide and communicate service dashboards to measure cost, efficiency, quality, and customer satisfaction Conduct internal/external benchmarking and implement best practices Act as BO representative in local commit...