Front Desk Supervisor- Renaissance Framingham Hotel & Conference Center

Job description

Renaissance Framingham Hotel & Conference Center is seeking an engaging, friendly and detail oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Hilton front desk experience, strong customer service focus, and the ability to train and grow our associates. Requirements: We’ve got you covered: Benefits & Perks Compensation: Hourly Range: $20.00 - $21.00 Colwen Hotels is an equal opportunity employer. EEO M/F/D/V - Assist in the interviewing and strong performance supervision of front office associates. - Ongoing review of staff to ensure adherence to established policies and procedures - Process check-in and check-out, verify billing, create reservations, and process special requests - Knowledge of hotel property, local attractions to assist guests. - Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel - Compliance with Federal & State Labor laws - Ensure that all complaints regarding service and/or accommodations are investigated and resolves - Monito...