Customer Care Consultant - Mackay QLD

Job description

We’re looking for customer‑focused, motivated Customer Care Consultant to join our team in Mackay QLD . If you love helping people, enjoy problem‑solving, and thrive in a fast‑paced environment, this could be the perfect role for you. What you’ll do: - Be the first point of contact for customer enquiries via phone and email - Deliver exceptional service across sales, orders, and product support - Build strong, trusting relationships with customers and internal teams - Identify opportunities to upsell or cross‑sell where it adds value - Resolve issues quickly to ensure a smooth, positive customer experience - Keep accurate records and follow established processes - Support a positive, team‑focused culture What you’ll bring: - Ability to work Monday to Wednesday between 7am and 5pm - A genuine commitment to delivering outstanding customer service - Confidence working in a busy environment and managing competing priorities - Strong attention to detail with solid problem‑solving skills - Clear and professional communication, both written and verbal - Experience in a call centre or retail environment is a bonus - A willingness to learn and grow - A proactive mindset with the ability to...