Call Center Supervisor

Job description

As a member of the Customer Service Center team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures; monitor and delegate capacity resources as appropriate to assist in the attainment of service level goals throughout the CSC. Responsibilities: - Delegate work assignments to team members performing a variety of functions - Develop training schedules for the Lead CSR's to implement; monitor to ensure that resource base and knowledge level is sufficient to maintain a current work level on all processes - Generate productivity for each team member; review management reports; monitor and address any productivity and quality issues or trends - Monitor daily work to ensure quality, accuracy, and service levels are maintained - Facilitate after-hours team meetings on a regular basis to communicate workflow/procedural changes - Provide performance feedback to team members per established programs and guidelines - Submit payroll reports, monitor and address performance issues per established guidelines - Handle special projects as assigned - Demonstrate commitment to Company’s Code of Business C...