Engineer/Sr Engineer, IT Service Management

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. - IT Asset Management within the ITSM organization ensures that all technology assets—hardware, software, cloud, and OT—are accurately tracked, governed, and maintained throughout their lifecycle to support reliable service delivery and compliance. ITAM focuses on creating a trusted source of asset data by aligning inventories with discovery tools, CMDB structures, and operational processes, enabling better decision making, cost control, and risk reduction. This role emphasizes data integrity, platform reliability, and l...