Provider Relations Representative Supervisor

Job description

Overview Supervise daily operations and provide leadership, support, and direction to assigned ProviderRelations Representative staff. Ensure the highest level of customer service is a priority of PRstaff. Monitor department goals and meet deadlines. Recruit and retain Provider network. Responsibilities: - Supervise daily operations of assigned PR Representatives. - Provide leadership, direction, support, and daily supervision to staff. - Promote professionalism, positive attitudes, team work, and fun in the workplace. - Conduct weekly staff meetings. - Provide weekly and/or monthly performance feedback to PR Representative staff. - Conduct annual performance evaluations. - Provide staff development, monitor staff performance, and provide counseling. - Monitor REP visit logs, score cards, department goals, and ensure compliance. - Interview and participate in selection of PR Representative staff. - Resolve provider inquires and problems. - Assist with resolution of provider expressions of dis-satisfaction, appeals and grievances. - Develop provider training materials in collaboration with SR Manager of Network Educationand Credentialing - Supervise provider survey activities for DH...