Customer Service & Logistics Coordinator

Job description

Customer Service & Logistics Co-ordinator (UK Market) Chiswick (Hybrid) Things move quickly here and that’s exactly how you like to work! Orders coming in, deliveries to track, queries to resolve and customers relying on you to keep everything running smoothly. If you enjoy variety, solving problems on the go and being at the centre of the action, this is a role where you’ll thrive. The role You’ll be at the centre of the UK supply chain experience, keeping customers informed, systems accurate and service performance moving in the right direction. This is a customer service-first role with strong logistics exposure. You’ll be hands-on with: You’ll work closely across the business, with Sales, Planning, Sites, IT, Finance, Quality, Marketing and our 3PL partners, helping to spot service issues early and keep communication crisp. Who you’ll be - Processing UK sales and sample orders, rebooking’s, and delivery queries - Managing stock shortages: applying reason codes, digging into root cause and communicating clearly with customers - Keeping on top of claims and returns: trackers, pending reports, stock loss reporting with key partners - Weekly service performance reporting (month-to-...