Guest Service Ambassador - Palace

Job description

Guest Service Ambassador (Embajador del servicio de atención al huésped) Description: Serves Guests in an efficient and courteous manner, greets Guests with a smile, and Team Member must have a very outgoing and positive demeanor and be passionate about Guest Service. Position entails hosting a designated slot section by providing Guest Service, maintaining the cleanliness of the section as well as ensuring all machines are operational and ready for play. Team Member is expected to cultivate new Guest relationships and to maintain existing Guest relationships by providing friendly and efficient service to all Guests. Provide service to Guests involving providing change, pay jackpots, redeem EZ-Pay tickets, and minor machine repair. Use Guest Locator as a tool to attend to Guests needs. Be knowledgeable of company and property promotions. Must have knowledge of the gaming floor, location of slot machines, restaurants, amenities, and restrooms. Promote Boarding Pass Rewards program and actively recruit new Boarding Pass members. Comply with all Slot Department policies.. Qualifications: El miembro del equipo debe tener un comportamiento muy sociable y positivo, y ser un apasionado de...