VP, Customer Experience

Job description

Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property. We are seeking an experienced and strategic VP, Customer Experience to lead Breezeway’s post-sale organization, including Customer Success, Implementation, Support, and Assist. This role is a key member of Breezeway’s leadership team, responsible for shaping company strategy through the lens of the customer. You will own the end-to-end customer lifecycle, with a focus on driving retention, improving operational efficiency, and building a scalable, high-performing CX organization. This leader will play a critical role in evolving how we deliver value to customers as we scale, balancing growth with efficiency, and ensuring strong unit economics alongside a best-in-class customer experience. This is a hands-on leadership role for someone who has successfully led CX functions in a B2B SaaS enviro...