Customer Service Representative - Order Entry

Job description

Description About Horizons Window Fashions: With roots stretching back to 1891, Horizons has experienced unprecedented growth marketing and producing unique and innovative window fashions not available from any other company. We’re proud of our long, rich heritage of creating supreme quality, locally handcrafted products in Waukegan, Illinois. Flexible Work Schedules: Benefits offered -: - Paid Time Off - 10 Paid Company Holidays - Tuition Reimbursement - 401K & Company Matching - Quarterly Bonus/Gainsharing Opportunities - Career Path Advancement Opportunities - Employee Product Discounts - Employee Assistance Programs - Health Insurance - Vision Insurance - Dental Insurance - Life Insurance - Disability Insurance - Health & Flexible Spending Accounts Job Summary: - Responsible for efficiently providing excellent customer service to our customers. - Answer and effectively respond to customer phone calls. - Resolve various customer problems and respond to questions including, but not limited to, order status, product specifications, return and repair policies, authorizing credit, etc. - Perform other duties as assigned by supervisor, including, but not limited to, maintaining logs,...