Customer Care Specialist

Job description

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Position Summary: Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. Major Tasks and Responsibilities: - Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries. - Coordinates with terminal operations to optimize pickup and delivery times based on customer needs. - Confirms delivery availability with dispatch and addresses scheduling conflicts. - Prepares and reviews dispatch paperwork for accuracy and completeness. - Supports billing and data entry while maintaining accurate ter...