Customer Service Administrator

Job description

Customer Service Administrator Location: Remote (Poland): Employment Type: Fixed-term (10 months): Company: NCH Europe – A Solenis Company At NCH Europe, we believe success comes from people connecting with people, and now as part of the Solenis group, our commitment to strong collaboration will continue to grow. As part of our continued growth, we are looking for a dedicated Customer Service Administrator to join the busy sales support team on a hybrid basis at our NCH Head Office in Bilston. This will be on an initial 10-month fixed term contract basis to assist with integration projects as the business moves forward. In this role, you will closely support the Sales Operations Director customer service team. Tasks will include but are not limited to order entry, service planning and call handling from customers and our sales representatives in the field. Key Responsibilities: - Achieve and maintain both individual and departmental productivity, quality and service standards - Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required - Process customer orders, service plans and business data in an accurate and timely fa...