Head of Colleague Success - 9-12 Month Fixed Term Contract

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We’re currently seeking an experienced professional to join our team on a Fixed Term Contract in the role of Head of Colleague Success. This pivotal leadership role brings together our Academy Team, which supports new starters after training as they transition into their roles, and our Helpdesk Team, which provides ongoing support to our customer-facing colleagues. You’ll also be responsible for shaping and embedding a robust capability framework across the UK Contact Centre, ensuring our people have the skills, support and confidence to deliver consistently outstanding service to our customers. This is a unique...