Customer Service Manager - QLD

Job description

Customer Service Manager - QLD ( Job Number: 340615 ) Description JOB SUMMARY: The Customer Service Manager (CSM) serves as main point of contact with the Customer, as well as a main point of contact for less tenured Customer Service Managers (CSMs). Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Mgr Maintenance . JOB RESPONSIBILITIES: · Coordinate and communicate all aircraft issues with the customer. · Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief. o Familiar with warranty programs. o Discuss applicable service bulletins, quotes, and flat rates as required by the Customer. o Adjust schedule as needed o Discuss credit terms and collect prepay or deposits, if applicable. · Define communications and discrepancy approval process with the Customer throughout visit. o Confirm Customer’s schedule and verifies Customer information in database. o Provide schedule estimate update to the Customer. o Communicates initial service order and work scop...