Sr. Analyst, Site Operations & Performance
The Home Depot · Atlanta, Georgia, US
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Sr. Analyst, Site Operations & Performance i...
Job description
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Sr. Analyst, Site Operations & Performance is a technical role within The Home Depot’s Interconnected Experience team. This individual acts as a performance site performance expert, monitoring the health of our website and mobile app to ensure a seamless customer journey. You will serve as the critical technical bridge between business stakeholders, product and engineering teams to identify , translate, and resolve complex site performance issues. Primary Role Functions: Performance Analytics: Track and analyze critical business metrics (traffic, revenue, conversion) alongside technical performance data to ensure site stability. Performance Monitoring: Utilize Software Reliability Engineering ( SRE ) methodologies to monitor the eCommerce site, leveraging automation and observability tools to detect performance degradations. Incident Leadership: Triage high-priority production issues, acting as the lead for technical root cause analysis (RCA). Technical Translation: Convert complex customer-facing issues into actionable, high-priority engineering requests . Insight Deliv...