Registered Nurse - Internal Medicine

Job description

Position Summary The RN Triage Nurse provides clinical assessment, triage, and patient care coordination for incoming patient calls and messages. This role supports providers by managing symptom-based calls, ensuring appropriate care disposition, and enhancing patient access and satisfaction through timely clinical response. Key Responsibilities: - Perform telephone triage using evidence-based protocols to assess patient symptoms and determine appropriate level of care - Provide clinical advice, education, and follow-up instructions within scope of practice - Route patients appropriately (office visit, urgent care, ED, telehealth, etc.) - Manage in-basket messages, patient calls, and follow-ups in Epic - Collaborate with providers and care teams to escalate clinical concerns - Document all patient interactions accurately and timely in the EMR - Support care coordination, including medication questions, lab follow-ups, and chronic condition support - Assist with reducing unnecessary visits and improving access for same-day care needs - Ensure compliance with documentation, safety, and regulatory standards Qualifications: - Active RN license (State of Ohio) - Minimum 2–3 years of cli...